Freedom software issue

Incident Report for AccriCloud

Resolved

This incident has been resolved.
Posted Sep 04, 2025 - 19:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 04, 2025 - 18:51 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 04, 2025 - 17:19 EDT

Investigating

We have received reports of multiple customers' websites being unresponsive (status: 500). At this time, we have determined that it is not an issue at the hardware level.

We are currently investigating the root cause of this issue.
Posted Sep 04, 2025 - 16:36 EDT
This incident affected: Modern Hosting (Software - Release Candidate).