Minor Service Outage
Modern Hosting Operational
Software - Production Operational
Software - Release Candidate Operational
Software - Development Operational
API Operational
API - Gateway Operational
CDN Operational
Infrastructure - Autoscaling Operational
Load Balancing and Routing Operational
Low-Level Compute Operational
Non-Relational Database Operational
Object Storage Operational
Object Storage - Archive Operational
Page Request Logging Operational
Relational Database Operational
Relational Database - Caching Operational
Security - Encryption Operational
Serverless Computing Operational
Software - Golden Image Management Operational
Software - Orchestration and Compute Operational
Data Stream Operational
Resource Organization and Cost Tracking Operational
Domain Registration & Hosting Operational
us-east-1 Operational
us-east-2 Operational
us-west-1 Operational
Facial Recognition Operational
BI Reporting Operational
Database Migration Operational
Automated Notifications Operational
us-west-2 Operational
AccriCloud Inter-connectivity Operational
Freedom Licensing Operational
EcoSystem Operational
Hosted DNS Partial Outage
DNS Root Servers Operational
DNS Updates Operational
Registrar Operational
Ashburn, VA, United States - (IAD) Operational
Atlanta, GA, United States - (ATL) Operational
Boston, MA, United States - (BOS) Operational
Buffalo, NY, United States - (BUF) Operational
Calgary, AB, Canada - (YYC) Operational
Charlotte, NC, United States - (CLT) Operational
Chicago, IL, United States - (ORD) Operational
Columbus, OH, United States - (CMH) Operational
Dallas, TX, United States - (DFW) Operational
Denver, CO, United States - (DEN) Operational
Detroit, MI, United States - (DTW) Operational
Honolulu, HI, United States - (HNL) Operational
Houston, TX, United States - (IAH) Operational
Indianapolis, IN, United States - (IND) Operational
Jacksonville, FL, United States - (JAX) Operational
Kansas City, MO, United States - (MCI) Operational
Las Vegas, NV, United States - (LAS) Operational
Los Angeles, CA, United States - (LAX) Operational
McAllen, TX, United States - (MFE) Operational
Memphis, TN, United States - (MEM) Operational
Mexico City, Mexico - (MEX) Operational
Miami, FL, United States - (MIA) Operational
Minneapolis, MN, United States - (MSP) Operational
Montgomery, AL, United States - (MGM) Partial Outage
Montréal, QC, Canada - (YUL) Operational
Newark, NJ, United States - (EWR) Operational
Norfolk, VA, United States - (ORF) Operational
Omaha, NE, United States - (OMA) Operational
Philadelphia, United States - (PHL) Operational
Phoenix, AZ, United States - (PHX) Operational
Pittsburgh, PA, United States - (PIT) Operational
Port-Au-Prince, Haiti - (PAP) Operational
Portland, OR, United States - (PDX) Operational
Queretaro, MX, Mexico - (QRO) Operational
Richmond, Virginia - (RIC) Operational
Sacramento, CA, United States - (SMF) Operational
Salt Lake City, UT, United States - (SLC) Operational
San Diego, CA, United States - (SAN) Operational
San Jose, CA, United States - (SJC) Operational
Saskatoon, SK, Canada - (YXE) Partial Outage
Seattle, WA, United States - (SEA) Under Maintenance
St. Louis, MO, United States - (STL) Operational
Tallahassee, FL, United States - (TLH) Operational
Tampa, FL, United States - (TPA) Operational
Toronto, ON, Canada - (YYZ) Operational
Vancouver, BC, Canada - (YVR) Operational
Winnipeg, MB, Canada - (YWG) Operational
Third Party Services Operational
CDN Service Operational
Always Online Operational
CDN/Cache Operational
CDN Cache Purge Operational
Firewall Operational
Image Resizing Operational
Credit Card Processing Operational
Email Marketing - Events API - USA Operational
Email Marketing - Sending Domains API - USA Operational
Email Marketing - Sending IPs API - USA Operational
Email Marketing - SMTP API - USA Operational
Email Marketing - SMTP Delivery - USA Operational
Email Marketing - Transmissions API - USA Operational
Email Marketing - Templates API - USA Operational
SSO - Management API Operational
SSO - User Authentication Operational
SSO - Tenant Logs Operational
SSO - Other Operational
SSO - User Authentication Operational
SSO - Management API Operational
SSO - Other Operational
SSO - Tenant Logs Operational
SSO - CDN Operational
SSO - Management Dashboard Operational
SSO - Other Operational
Templating ? Operational
Transactional Email Operational
Training Hosting - App Operational
Training Hosting - Embeds Operational
Training Hosting - Encoding Operational
Training Hosting - Stats Operational
Training Hosting - Uploads Operational
Analytics Operational
Accrisoft Teamwork Degraded Performance
Analytics Operational
API Operational
Dashboard Operational
Logs Operational
Stream Degraded Performance
Infrastructure - Resource Management Operational
Infrastructure - Management Auditing Operational
Infrastructure - Configuration Auditing Operational
Infrastructure - Health Notifications Operational
Governance - Infrastructure Operational
Legacy Server Monitoring Operational
Object Storage - Querying Operational
Governance - Organizational Operational
Security - Alerts and Automation Operational
Security - Assessment Operational
Security - Auditing Operational
SMS and Email Notifications Operational
Software - CICD Operational
Software - Compilation and Testing Operational
Software - Production Release Scheduling Operational
Software - Version Control Operational
Email and Support Tickets Operational
Document Storage and Sharing Operational
Document Software Operational
Calendar Software Operational
User Administration Console Operational
Spreadsheet Software Operational
Slideshow Software Operational
Resource Migration Tracking Operational
Data Presentation Operational
Status Operational
Email Notifications Operational
HTTP Pages Operational
HTTPS Pages Operational
SMS Notifications Operational
Status Embed Widget Operational
System Metrics Operational
Third Party Components-External Operational
Third Party Components-Status Operational
Conferences Operational
Meetings Operational
Phone Operational
Search Operational
Archive Message Operational
File Transfers Operational
User Profiles and Presence Operational
Chat Messaging Operational
Chat Operational
Web Client Operational
Web Portal Operational
Download Center Operational
Dashboard & Reporting Operational
Recording Operational
Meeting Dial-in/Telephony Operational
Live Transcription Operational
Archiving Operational
In-Meeting Chat/Polling Operational
Calling (Inbound/Outbound) Operational
Project Management Operational
Platform Operational
Billing Operational
Workdocs Operational
Apps Framework Operational
Other Functionalities Operational
Files Operational
Communication Operational
API Operational
Integrations Operational
Automations Operational
Search Operational
Notifications Operational
Login / SSO Operational
Dashboards Operational
SCRUM Operational
Administration Operational
Authentication and User Management Operational
Automation Operational
Create and Edit Operational
Notifications Operational
Search Operational
Viewing Content Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Sunday Mar 17
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20
Friday Mar 22
Saturday Mar 23

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 20, 10:12 EDT
Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Sunday Mar 17
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20
Friday Mar 22
Saturday Mar 23

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 19, 10:01 EDT
Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - The incident has been resolved. Monitoring will continue to watch for subsequent events.
Mar 20, 19:01 EDT
Investigating - A second outage event has occurred. Restoration of services is currently ongoing
Mar 20, 16:48 EDT
Update - We are continuing to monitor for any further issues.
Mar 20, 16:12 EDT
Monitoring - Network service restoration is underway.
Mar 20, 15:58 EDT
Investigating - We are currently investigating an outage occurring on one of our relational databases.
Mar 20, 15:53 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Sunday Mar 17
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20
Friday Mar 22

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 13, 17:02 EDT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Sunday Mar 17
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 13, 17:02 EDT
Mar 18, 2024
Resolved - Resources remain stable. A post-mortem will follow in the future
Mar 18, 16:39 EDT
Update - All services have been restored. We will continue to monitor the situation for any further issues
Mar 18, 15:23 EDT
Monitoring - affected resources have been restored and services are returning to operation.
Mar 18, 15:05 EDT
Identified - We are now experiencing a major outage across all of our Realtor sites. Steps to restore service are currently underway.
Mar 18, 14:15 EDT
Monitoring - We are monitoring a known issue of degraded performance affecting our Realtor site customers that is ongoing.
We will update this post as the situation changes

Mar 18, 13:04 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Sunday Mar 17
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 13, 17:01 EDT
Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Sunday Mar 17
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 17, 00:00 EDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 13, 17:00 EDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 EDT
Scheduled - This notice is to advise of infrastructure maintenance that will be performed over the upcoming week. These changes are focused on security and network performance. The work will occur between 12AM and 5AM Eastern on the following dates:

Friday Mar 15
Saturday Mar 16
Monday Mar 18
Tuesday Mar 19
Wednesday Mar 20

Description: Network technicians will be performing security and enhancement maintenance on load balancer systems. The original load balancers will be taken off-line first and the replacements will be taken online. The old load balancers must be taken offline first so a minimal interruption will be experienced. IP addresses will not be changed, so once the new load balancers are taken online, service will be restored.

Expected impact
---------------

This maintenance is expected to cause minimal interruption to service, lasting up to 5 minutes. We recommend not scheduling any major tasks for these maintenance periods, for example email campaigns.

If you have any questions or concerns, please do not hesitate to contact us.

Thanks.

-- Accrisoft Support Team

Mar 13, 17:00 EDT
Mar 14, 2024

No incidents reported.