Resolved -
Over the weekend, network performance gradually stabilized and is mostly recovered as of today. We will be marking this incident as resolved, but will continue to monitor network health closely
Jun 29, 09:25 EDT
Monitoring -
mitigation efforts have been implemented to address multiple concurrent incidents, and we are monitoring network health.
Jun 26, 11:28 EDT
Update -
We are continuing to investigate this issue.
Jun 26, 10:44 EDT
Investigating -
Unfortunately the modification that was just implemented did not help in mitigating the ongoing issue. We will return to investigating for the root cause of this incident.
Jun 25, 16:10 EDT
Monitoring -
The relational database has completed its reboot cycle. affected websites should be operational once more.
We will be actively monitoring the network to determine if the modification to the configuration was effective.
Jun 25, 15:34 EDT
Update -
We have identified a potential root cause for the ongoing incident, and a modification to the relational database's configuration will be implemented to help our team troubleshoot. This will require rebooting the relational database, which will result in a period of downtime.
We anticipate the downtime to last ~5 to 15 minutes.
We apologize for the inconvenience this incident has caused, and ask that you please bear with us as we continue to address this issue.
Jun 25, 15:10 EDT
Identified -
We have identified multiple websites that are experiencing abnormally high traffic volume. We have been attempting to mitigate these anomalies as we have identified them, but it will take time to identify and address the full scope of the issue at hand. Please bear with us as we continue network restoration efforts.
Jun 25, 14:26 EDT
Investigating -
We are currently investigating a network outage affecting numerous sites.
Jun 25, 12:37 EDT
Resolved -
Network performance has been restored. We are marking this incident as resolved.
Jun 24, 10:05 EDT
Monitoring -
The new resources are in place and network performance is gradually improving. We will continue to monitor network activity for affected sites.
Jun 23, 14:23 EDT
Identified -
We are deploying additional temporary resources to better handle the increased network load and help reduce the impact size of the issue. Please bear with us as these resources are spun up.
Jun 23, 13:42 EDT
Investigating -
We are investigating a new incident affecting the same subset of customer sites.
Jun 23, 13:14 EDT
Monitoring -
The fix has completed rolling out and we are monitoring the results.
Jun 23, 11:26 EDT
Update -
The source of the issue has been mitigated, and a fix to restore network performance is being rolled out to the affected sites
Jun 23, 10:30 EDT
Identified -
We are aware of connection issues affecting some of our customers' sites, and we believe we have identified the source of the issue. Mitigation efforts are underway.
Jun 23, 10:15 EDT