The latest Production build released this past Wednesday night/Thursday morning included the aforementioned fix that was implemented to help mitigate the original incident that started on February 3rd, as well as the second incident that occurred on February 13th. With that, the fix is now live on all of our web deployments.
We have been monitoring network traffic closely, and the results of our mitigations have been favourable. At this point, we are considering these particular incident(s) resolved. A post-mortem summary will be drafted, however we do not have an ETA on when that will be posted at this time.
Posted Feb 20, 2026 - 15:06 EST
Monitoring
A fix has been implemented and is currently in the build process. Our aim is to push it live in the next Production build, tentative Wednesday, February 18th in the late evening (to avoid any potential service disruptions from occurring during the majority of our customers' peak business hours).
At the moment, the underlying cause of the incident appears to have mostly subsided and network performance has returned to a more stable state. We will continue to monitor the situation and update this incident with any new developments.
Posted Feb 14, 2026 - 14:50 EST
Identified
We are aware of the situation resulting in many of our customers' sites being slow or entirely unresponsive. A fix has been identified, but will take time to implement. We will update this incident when we have more information to provide.
Posted Feb 13, 2026 - 18:55 EST
Investigating
We experienced a massive burst in network activity that has forced us to run an emergency reboot of one of our Relational Databases.
Posted Feb 13, 2026 - 16:00 EST
Monitoring
Mitigation attempts appear to be having a positive affect. Network impact has lessened, but not fully recovered. We will continue to implement mitigations and monitor the results.
Posted Feb 13, 2026 - 15:18 EST
Identified
The issue has been identified and we are actively attempting to mitigate the impact.
Posted Feb 13, 2026 - 12:40 EST
Investigating
We are currently investigating another occurrence of this situation.
Posted Feb 13, 2026 - 10:50 EST
Monitoring
Network performance has begun to stabilize. Thank you for your patience, and we apologize for the inconveniences this has caused.
Posted Feb 05, 2026 - 18:51 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 05, 2026 - 11:06 EST
Update
We are continuing to investigate this issue.
Posted Feb 05, 2026 - 10:05 EST
Investigating
We are aware of an ongoing issue that is causing intermittent performance degradation for our customers' websites. Our developers are investigating to identify the root cause, and we are actively monitoring the situation.
Posted Feb 03, 2026 - 17:27 EST
This incident affected: Modern Hosting (Relational Database).